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Terms Conditions That Govern Your Account

These terms set out the rules between you and g00111 when you open an account, make deposits through bKash, Nagad, or Rocket, and access any part of the platform.

Account EligibilityPayment RulesWallet DepositsAccount SuspensionGoverning Terms

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HOW WE OPERATE

How g00111 Handles Your Account Data

We take the security of your account seriously. Every login session is protected, and any payment instruction — whether through Nagad, bKash, or Rocket — requires your own wallet PIN to complete. We do not store your mobile wallet credentials on our side. If you believe your account has been accessed without your permission, contact support immediately and we will freeze the account while we investigate.

Data Retention

We keep your account and transaction records for as long as required by applicable rules. You can request a summary of your data by contacting support through live chat or email.

Account Security

Your account is tied to your registered mobile number. Any change to your login details requires OTP verification to the same number before it takes effect.

Payment Records

Every bKash, Nagad, and Rocket transaction is logged against your account. If a deposit does not reflect within the expected window, share the transaction reference with support.

Terms Updates

When we revise these terms, we post the updated version and notify you via your account. Continuing to use the platform after that notice means you accept the revised terms.

TERMS CONTACT

Reach Us About These Terms

Have a question about what these terms mean for your account? Our support team can walk you through any clause — whether it is about a bKash deposit dispute, an account restriction, or how a withdrawal is processed. Reach out through any of the channels below and we will respond as quickly as we can.

Live Chat Start a live chat from the account dashboard for the fastest response on any terms-related question about your account or a payment.

Email Support Send a detailed query to our support address if your question involves account history, transaction records, or a formal terms dispute.

Help Centre Our help centre has plain-language explanations of the most common terms questions, including how bKash and Nagad deposits are handled.

What These Terms Actually Cover

g00111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on g00111, you agree to these terms in full. They apply to every action you take — logging in from your phone, sending a deposit via bKash or Nagad, requesting a withdrawal to your Rocket wallet, or contacting support. We may update

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these terms when our services change; we will notify you through your registered account before any material change takes effect. You are responsible for keeping your account credentials secure. Sharing your login or allowing another person to operate your account is a breach of these terms
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and may result in suspension. Deposits made through local payment rails like bKash, Nagad, and Rocket are processed under the rules of those respective services as well as ours — if a transaction is flagged or reversed by the payment provider, our terms on account balances
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apply. Eligibility to use g00111 depends entirely on whether online gaming is permitted under the laws of your location. We do not make that determination for you. If you are in a region where access is restricted, these terms do not grant you any right to
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use the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Terms

These are the questions we hear most often about how our terms apply to real account situations — from payment disputes to account closures.

These terms apply to anyone who opens an account on g00111. Eligibility depends on your local law and region — if online gaming is not permitted where you are, these terms do not authorise your use of the platform.

We will always notify you through your registered account before a material change takes effect. Minor clarifications may be updated without advance notice, but anything that affects your rights or payment rules will come with prior notification.

If your payment provider reverses a transaction, the corresponding amount will be removed from your account balance. Contact support with the transaction reference and we will investigate alongside the payment record on our side.

Send a request through live chat or email support. We will compile your account and transaction history and share it with you in line with applicable data rules and the retention periods set out in these terms.

Sharing your login, operating multiple accounts, attempting to reverse legitimate transactions, or accessing the platform from a restricted region are all breaches that can lead to suspension or permanent closure of your account.

Email our support team with your account details and a clear description of the dispute. We aim to acknowledge formal disputes promptly and will communicate the outcome through your registered contact details.

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